Private corporations operate with a time-bound agenda that changes from time to time. They aim for efficiency and revenue generation as primary drivers. Customer satisfaction receives limited focus especially when revenue influx is affected. The public sector focuses on public service and citizen empowerment, and are generally comprehensive in scale and reach. Research conducted by McKinsey and Oxford Global Projects in 2021, however, suggests that public sector projects are often delayed due to budgets extending beyond estimated limits and thus costing the government revenue, and ultimately affecting their success rate.
Public sector companies require digitalization that can be swiftly implemented within the expected budget and time limits to realize benefits in the long run while empowering the citizens. SAP has long been associated with public sector projects actualizing growth priorities and delivering promising returns. Read how SAP solutions can make space for strategizing and delivering not just growth priorities of public sector companies but make space for emerging requirements in citizen service space to augment a nation’s capabilities altogether without requiring an extensive change at frequent intervals.
Build sustainable models of business leveraging citizen data – Citizens’ expectations change with time. Any model designed must therefore consider the evolving standards, different age groups of citizens, and demographics while providing solutions for new and emerging problems. Public sector companies work under the purview of governments which set precedents for climate action and environmental impact. The onus lies on these companies to uphold and align with the guidelines while designing models for their operations.
With access to an endless gamut of data in all sectors, SAP’s cloud computing and advanced analytics capabilities can help public sector companies study and predict the impact of their models and revise them to minimize the carbon footprint without giving up on profitability and enriched citizen experience. Enabling a data-driven culture will also allow government agencies to orchestrate efficient services.
Operate like an intelligent enterprise – Public sector companies and government agencies are often accused of being bureaucratic in their operations, delaying projects and leading to public disapproval. To gain citizen approval, they must transform into an intelligent enterprise that can improve operational efficiency and create resilient models that can withstand change.
With data as an asset, AP Enterprise Resource Planning (ERP) system can help create an efficient distribution and access system that will allow public sector companies to share information and communicate faster. Additionally, the system will bring down data silos creating a shared ecosystem fit for interdepartmental collaboration. The ERP system can also be leveraged to operate like an accelerated data access channel with built-in features that can generate actionable insights for improving end-to-end operations. Extending these features to the citizens to provide quick data access will build trust and allow government agencies to collect feedback and insights continuously. Finally, an ERP like that can also be used to streamline finance, administration, and human resources for employees in this sector.
Encourage innovation and creativity – Governments often engage in advanced research and development (defense, space exploration, energy sector, medicinal research, universities) through the public sector. These agencies and organizations function as hotbeds for innovation and creativity. Lack of access to advanced tools can, however, restrict the advancement of research hindering their progress. Implementing SAP cloud solutions fit for the respective research agencies and organizations will allow the thought leaders and researchers to speed up their efforts and help proliferate advanced research in medicine, science, and engineering. This will also allow employees to find creative ways to eliminate complexity in their processes.
RISE with SAP provides the necessary transformational foundation while SAP BTP can be employed to create a robust digital core for companies that can leverage it to deliver value for their governments. Cloud-based ERP, advanced analytical capabilities, and the ability to create next practices along with best practices are only a few ways in which SAP can contribute to serving the public sector and government agencies. Explore the possibilities to advance with SAP and build an intelligent ecosystem by enabling digital transformation with Exalogic.